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Cancellation and Late Arrival Policies

When you reserve an appointment with us that time is yours and only yours. When a cancellation is made less than 48 hours prior to appointment time it is very difficult to fill it on such short notice, that time and income is lost.

We ask for 48 hours notice if you need to cancel or reschedule your appointment.

If you need to cancel or reschedule with less than 48 hours notice, there is a 50% rescheduling fee. No-shows a 100% fee. Equal to 50% or 100% of the service that is being cancelled, rescheduled or no-showed.

Our stylists booking systems send out confirmations and reminders via text and/or email. Even with these reminders, it is still up to you to put your reservation in your calendar.

Please be sure that the contact information we have on file is correct and that emails are not going to junk/spam.

Refusal to pay a late cancel or no-show charge will result in you needing to find another salon to work with.

Late Arrivals- Please call or text if you know that you are going to be late for your appointment. We will do our best to work with you but it may result in not receiving your usual full experience. We may need to skip the haircut, blow-dry or part of the nail service. However, this will not decrease the price. If we cannot accommodate you then the late cancel charge takes effect.

Canceling Your Appointment-We will only accept appointment cancellations via phone call or text directly to your stylists number.

Visit our CONTACT page to get in touch directly with your stylist.

All calls/texts are time stamped and will be used to determine if the cancellation was made within the 48 hour cancellation policy.

Service Adjustment Policy

If for any reason you are unhappy with your hair or need something adjusted after your appointment, please contact us within 5 days of your appointment.

If for any reason you are unhappy with your nail service or need something adjusted after your appointment, please contact us within 1 day of your appointment.

Charges for service adjustments will be made on a case by case basis.

Any adjustments brought to our attention in excess of 5 days (hair)/1 day (nails) will be considered a new appointment at full price.

A 'change of heart' or 'changing your mind' are not considered service adjustments and are considered a new appointment at full price.

Any adjustments made will be performed by the same stylist, requesting a new stylist will be considered a new appointment at full price.

Inclement Weather

The staff at Salon Bliss will do our best to give all clients at least a two hour notice if their appointment needs to be rescheduled due to inclement weather. We do not adhere to the WCPSS closures, however if you know that you cannot make it to your appointment please call or email us as soon as possible. Our normal 48 hour cancellation policy does not apply when there is inclement weather. We will respect anyone’s request to reschedule their appointment even if we have decided to open for that day. Please understand that some of our stylists do not live in Wake Forest and if they feel it is unsafe for them to come to work we will need to reschedule your appointment even if you feel that you could make it. Please check our website or Facebook page for closing or delayed opening updates.

Children Policy

The staff at Salon Bliss love children….some of us even have a few! However, we ask that you make child care arrangements and not bring your children with you to your appointment unless they are receiving services. Many guests look forward to their salon experience as personal “pampering” time. Even the best behaved children are subject to elements of danger in the salon environment (sharp scissors, hot irons, glass shelves, etc.) Please respect this policy, and accept our appreciation for your understanding. In return, when your child is receiving a service, we promise to see that no pesky grownups disrupt their experience!

By clicking 'Book Now' you have acknowledged and agreed to the above policies.